At Near Stores, we are committed to ensuring the satisfaction of our customers while supporting our network of local vendors. Our refund policy is designed to provide a straightforward process for requesting refunds or exchanges, ensuring both transparency and fairness for all parties involved.
1. Requesting a Refund or Exchange
To request a refund or exchange, please follow these steps:
- Contact our support team via email at support@near-stores.com within 2 days of receiving your delivery. Please include your order number, contact details, and a brief explanation of the reason for the return or exchange request in your email.
- Our support team will review your request and provide instructions on how to proceed with the return or exchange. This may include details on how to return the item(s) to the local vendor or other necessary steps.
2. Eligibility for Refund or Exchange
To be eligible for a refund or exchange, please ensure that:
- The request is made within 2 days of delivery. Requests made beyond this timeframe cannot be accommodated due to our commitment to supporting local vendors.
- The product(s) must be returned in their original condition. Products that are returned damaged, used, or altered in any way will not be eligible for a refund or exchange.
3. Processing Refunds
Once your return is received and inspected by the local vendor, we will send you an email to notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4 working days.
4. Exchanges
If you are requesting an exchange due to a defective or damaged product, please follow the same procedure as requesting a refund. We will facilitate the exchange with the local vendor, subject to product availability.
5. Contact Us
Should you have any questions regarding your order, our refund policy, or the process for returns or exchanges, please do not hesitate to contact us at support@near-stores.com. Our team is here to support you every step of the way.
Thank you for choosing Near Stores and supporting local vendors. We appreciate your business and are dedicated to ensuring your shopping experience with us is positive and satisfying.
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